Shipping Policy

Shipping Information:

Processing Time:

All orders are processed within 3 - 5 business days. Orders are not shipped or delivered on weekends or holidays.

Handling time: 3-5 Days (Monday – Friday)

Transit time: 5-7 Days (Monday – Friday)

Shipping Rates & Delivery Estimates:

Shipping charges for your order will be calculated and displayed at checkout. Delivery estimates will be provided based on the shipping option chosen and the destination address.

Order Tracking:

Once your order is shipped, you will receive a tracking number via email, allowing you to track your package's journey.

International Shipping:

We currently ship to select international destinations. International orders may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. Please note that international customers are responsible for any customs fees, taxes, or duties associated with their order.

Lost or Damaged Shipments:

We are not liable for any products damaged or lost during shipping. If your order is lost or damaged, please contact the shipment carrier or our support team to file a claim. Please save all packaging materials and damaged goods before filing a claim.

Shipping Status:

Once your order ships, you'll promptly receive a shipping confirmation email containing your tracking number.

In case you don't receive the shipping confirmation email immediately, don't worry! We are aware of the delivery date or date range provided at checkout, and rest assured, we will deliver the items within that timeframe.

Shipping Restrictions:

Some items sold on our store may have shipping restrictions due to size, weight, or shipping destination limitations. Please check the product description for any specific shipping restrictions.

Order Modifications:

Once an order is placed, modifications to shipping address or shipping methods may not be possible. Please ensure that all information is correct before submitting your order.

Taxes:

Our customers do not need to pay for importing fees, duties or VAT (Valued Additional Tax).

However, some limited countries (especially for some European countries such as Germany, Italy, UK and Canada, etc.) may need to pay duties or VAT according to your countries’ levying rules.

We are required by law to charge sales tax on all items purchased, unless in situations where it is not required by law.

For Further Inquiries:
If you have any further questions, please contact our customer services at:

Email: support@nocturnalcritic.store

Note: Shipping times may vary depending on factors such as product availability, order volume, and shipping carrier delays. We appreciate your patience and understanding.